Return & Refund Policy
1. Fresh products (fruit baskets, flower bouquets, and baskets containing fresh fruit or flowers)
- No returns for change of mind, as these are fresh products.
- If your order arrives damaged, spoiled, wilted or incorrect, contact us within 24 hours of delivery with photos and your order number.
- No need to send the item back, and there is no cost to you.
- Choose a replacement or a full/partial refund based on the damage.
2. Dry goods (bird's nest, chicken essence, and baskets without fresh items)
- Returnable within 7 days of delivery.
- Items must be unopened, with the seal intact and in original packaging.
- Return by post at the customer's expense, or drop off in person at our shop (44-46 Soi Lat Phrao 71, Saphan Song, Wang Thonglang, Bangkok 10310).
- Please contact us on LINE before returning.
- If the item is defective or incorrect, we cover the return shipping.
3. Refunds
- Refunds are transferred to your bank account within 7 business days after the claim is confirmed or the returned dry goods are received.
Contact: LINE @redribbin · +66 65 996 1500
